The Down Range Forum
Member Section => Down Range Cafe => Topic started by: ghostman1960 on August 10, 2011, 03:24:02 PM
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This video I made says it all.
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Bastards did a similar thing to my wife one year at Christmas, except that the item they scanned in for $50 wasn't even hers. Turned out it was a toy that cashier had under the counter and scanned it in along with my wife's items (and then stuck it back under the counter). Thank goodness she had kept a good idea of what her running total should be and the alarm in her head went off when it was $50 too high. Then the cashier acted like she was ignorant of the whole thing. CS acted like it was no big deal either. We got our $50 back, and I guess some other poor soul paid for her kids toy, because I doubt the CS manager did anything about it.
I must admit that I have not stopped using "Walton's wallet vacuum service" completely, but they don't get near the money out of me as they used to. I try to keep my dollars locally if I can......but there are a very few limited items that you can't get anywhere else in town, so I have to get it there.
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not been in one for 15+ years...
I've turned down work for them in the past, and will again. ( known way too many contractors that have done work for them, talk about SLOW paying and a PITA to get them to even do that)
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Bastards did a similar thing to my wife one year at Christmas, except that the item they scanned in for $50 wasn't even hers. Turned out it was a toy that cashier had under the counter and scanned it in along with my wife's items (and then stuck it back under the counter). Thank goodness she had kept a good idea of what her running total should be and the alarm in her head went off when it was $50 too high. Then the cashier acted like she was ignorant of the whole thing. CS acted like it was no big deal either. We got our $50 back, and I guess some other poor soul paid for her kids toy, because I doubt the CS manager did anything about it.
So,you happened to get a crook for a cashier. Crooks are everywhere. I cannot think it is Wallyworld's policy to employ crooks or to assist them in stealing from their customers. I think I might have been more proactive about something that indicates intentional theft. Heck, I just checked my Visa record and didn't recognize a $200 charge--I'd forgot I put $200 of diesel in the motorhome (brought it up to 1/2 of a full tank).
Now, I am not going to come to a raging defense of Wallyworld, but they have stuff I need at a prioce I can afford, so I guess I'm going to continue being a patron.
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So,you happened to get a crook for a cashier. Crooks are everywhere. I cannot think it is Wallyworld's policy to employ crooks or to assist them in stealing from their customers. I think I might have been more proactive about something that indicates intentional theft. Heck, I just checked my Visa record and didn't recognize a $200 charge--I'd forgot I put $200 of diesel in the motorhome (brought it up to 1/2 of a full tank).
Now, I am not going to come to a raging defense of Wallyworld, but they have stuff I need at a prioce I can afford, so I guess I'm going to continue being a patron.
It was the CS manager's attitude about it all that soured me on Wally world more than the actual theft attempt incident. I know thieves are everywhere, but after reporting it (because the manager had to approve us getting our money back) the CS manager acted like WE were the problem. If you had a person working for you and they basically attempted to outright steal from a customer, I bet you wouldn't laugh about it while taking on a "sh!t happens" point of view (in front of the other customers to boot).
This was not an isolated incident either.....
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It was the CS manager's attitude about it all that soured me on Wally world more than the actual theft attempt incident. I know thieves are everywhere, but after reporting it (because the manager had to approve us getting our money back) the CS manager acted like WE were the problem. If you had a person working for you and they basically attempted to outright steal from a customer, I bet you wouldn't laugh about it while taking on a "sh!t happens" point of view (in front of the other customers to boot).
This was not an isolated incident either.....
Its the arrogance of being "too big to care". If they piss off half the people in the store on any given day, where else are those folks going to go? Right back to Wallmart until there is a comparably priced alternative. Currently there isn't one. Eventually there will be. Probably Chinese owned, hell, why not cut out the middleman? "It like Wallmart, only cheaper". ;D
FQ13
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K Mart. But I had issues with them years ago so I'm stuck with Wally World.
The place where my monthly $275 prescription costs me $4
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Nicely done little video by the way.
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I think we all have our complaints about the box stores. Unfortunately, like it or not, they are here to stay. I admit that I use them for groceries. (and Sams) but little else. You get what you pay for when it comes to durable goods. So my local "high end" sporting goods store will continue to get most of business when it comes to clothing, and outdoor gear.
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So,you happened to get a crook for a cashier. Crooks are everywhere. I cannot think it is Wallyworld's policy to employ crooks or to assist them in stealing from their customers. I think I might have been more proactive about something that indicates intentional theft. Heck, I just checked my Visa record and didn't recognize a $200 charge--I'd forgot I put $200 of diesel in the motorhome (brought it up to 1/2 of a full tank).
Now, I am not going to come to a raging defense of Wallyworld, but they have stuff I need at a prioce I can afford, so I guess I'm going to continue being a patron.
How is the cashier being a crook for herself? If she scans a "secret" item, padding the sale, the extra $30 (in this case) goes into the till, and the computer records it even if the cash never hits the drawer. If the drawer comes up short, the cashier is liable for it. So the cashier cannot be stealing for herself, only the store. Unless I'm missing something, this appears to be fraud perpetuated by the store.
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How is the cashier being a crook for herself? If she scans a "secret" item, padding the sale, the extra $30 (in this case) goes into the till, and the computer records it even if the cash never hits the drawer. If the drawer comes up short, the cashier is liable for it. So the cashier cannot be stealing for herself, only the store. Unless I'm missing something, this appears to be fraud perpetuated by the store.
I'm not a lawyer Path, but I do work for them, and I did stay at a Holiday Inn Express once (translation, don't take what I'm about to tell you to court, but do take it seriously) ;).
First, it is illegal to hold the help accountable for till shortages, shop lifting or dine and dash. You can fire them or have them arrested if they are complicit, but you can't dock their check. Even if you could, you wouldn't because if you do and they get hurt trying to arrest the thief they will sue you to your skivvies.
Second, the store is innocent if the cashier is is trying to use the scanner to cover her expenses. This assuming they did due diligence, and lets pretend they did.
Third, The clerk just bought herself a second charge beyond larceny, and that is conspiracy. What, you say? How is there a conspiracy if Wally World wasn't in on it? Here's the fun part. You can be part of a conspiracy even if your conspirator was unaware of it. In this case, by stealing from Wallmart, and then committing credit card fraud to funnel the proceeds of that larceny to Wallmart (an overt act as an employee) she made Wallmart part of the conspiracy.
Best part? If you live in a state with a three strikes law. you've got them right there. Larceny, credit card fraud, conspiracy. Go directly to jail and do not collect $200. ;D :P
FQ13
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I'm not a lawyer Path, but I do work for them, and I did stay at a Holiday Inn Express once (translation, don't take what I'm about to tell you to court, but do take it seriously) ;).
First, it is illegal to hold the help accountable for till shortages, shop lifting or dine and dash. You can fire them or have them arrested if they are complicit, but you can't dock their check. Even if you could, you wouldn't because if you do and they get hurt trying to arrest the thief they will sue you to your skivvies.
Second, the store is innocent if the cashier is is trying to use the scanner to cover her expenses. This assuming they did due diligence, and lets pretend they did.
Third, The clerk just bought herself a second charge beyond larceny, and that is conspiracy. What, you say? How is there a conspiracy if Wally World wasn't in on it? Here's the fun part. You can be part of a conspiracy even if your conspirator was unaware of it. In this case, by stealing from Wallmart, and then committing credit card fraud to funnel the proceeds of that larceny to Wallmart (an overt act as an employee) she made Wallmart part of the conspiracy.
Best part? If you live in a state with a three strikes law. you've got them right there. Larceny, credit card fraud, conspiracy. Go directly to jail and do not collect $200. ;D :P
FQ13
Lots of irrelevant gibberish, but the highlighted point seems to point at the issue I raised. Assuming she is trying to get someone else to pay for her stuff - which I had not considered - she still cannot get it out of the store as she does not have a receipt. I don't work at WW, but I am pretty sure that employee purchases have to be rung up by a separate employee AND you need a receipt to get out of the store.
The question is still open - what exactly is going on with the cashier.
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She pocketed cash from the register and tried to cover it with your CC purchase.
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She pocketed cash from the register and tried to cover it with your CC purchase.
Bingo. The receipts from the till balance out, and maybe there was a "glitch" in terms of cash vs credit, but its all good if it adds up in the end. Anyone who ever managed a retail store will tell you the same. That cashier was not stupid, its the perfect scheme. Most folks don't look at their receipts, and managers do the books on what amounts to their own time (ie, the quicker you get done, the quicker you go home and you've already put in a ten plus hour day). If the numbers add up, they add up and that's as far as it goes.
FQ13
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I don't understand why people can't accept Wal-Mart for what it is. A large, cut rate marketplace where you can buy things for much less if you're willing to put up with very little personnel in the departments, many of which are lazy and have a poor attitude because of low pay and lousy benefits. As Tom mentioned the $4 prescriptions are a very good example. Their pharmacy is a PITA to deal with. Their hours suck. They are always crowded. They never have enough help in relation to the volume of customers they handle. They pollute my inbox with 14,364 E-Mails for every prescription we give them, but they only charge $4. So we put up with it.
It's the same with many other items like ammunition. Every time I go to buy 9 MM I have to go on a witch hunt to find someone with a key to the ammo cabinet to open it up and wait on me. But it's only $10.47 a box. Or at least it used to be. The last time I went it was marked up to $11.97 a box, which no longer makes it worth it to put up with Wal-Mart's typical bull$h!t to purchase it. Cabela's has it for $10.99 everyday, and $9.95 on sale. Plus the service is far better. Groceries are the same way. Their prices are very low on some items, but their meat cuts look like they came off of an overweight Hippo they are so fatty. So we shop there for box and canned items, along with produce, and buy meat elsewhere.
The prices are cheap for a reason. Yes, they buy in tremendous volume, but also they keep operating cost to a bare minimum by having very few people to wait on you. I've never understood why they have 37 checkout lanes when I've never seen more than 6 or 8 open at one time? If you want Wal-Mart's low prices, you have to put up with everything else that goes with it. Only the individual can decide for himself or herself if it is all worth it. Bill T.
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As has been pointed out, the lack of service is a very real problem. Yesterday, I went into Wallyworld to get something, but I couldn't find it on my own. So, I stopped at the electronics center where 4 clerks-of-color were deep in conversation with each other to ask for some help. I cleared my throat a couple of times to try and get someones' attention, but after looking directly at me, all of them turned and walked away. Now, I wasn't wearing a KKK sheet, don't have a Confederate flag shirt, and had left my Obama Sucks ballcap at home, so I was perplexed. Still, I will suffer abuse for the sake of lower prices. Not happily, but with resignation.
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As has been pointed out, the lack of service is a very real problem. Yesterday, I went into Wallyworld to get something, but I couldn't find it on my own. So, I stopped at the electronics center where 4 clerks-of-color were deep in conversation with each other to ask for some help. I cleared my throat a couple of times to try and get someones' attention, but after looking directly at me, all of them turned and walked away. Now, I wasn't wearing a KKK sheet, don't have a Confederate flag shirt, and had left my Obama Sucks ballcap at home, so I was perplexed. Still, I will suffer abuse for the sake of lower prices. Not happily, but with resignation.
Don't take that crap, call them on it, or call a manager, granted it takes awhile, but its kind of fun. ;) Actually, my Wally world experiences are a bit different. I have (for years) found that the clerks are very eager to please. The problem is that its hard to find one, their English sucks, and they are utterly clueless, but by God, they want to help. ;D
FQ13
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Lots of irrelevant gibberish, but the highlighted point seems to point at the issue I raised. Assuming she is trying to get someone else to pay for her stuff - which I had not considered - she still cannot get it out of the store as she does not have a receipt. I don't work at WW, but I am pretty sure that employee purchases have to be rung up by a separate employee AND you need a receipt to get out of the store.
The question is still open - what exactly is going on with the cashier.
She rings up a Tickle Me Elmo for thirty bucks on your card. She takes thirty bucks out of the till. She then buys Elmo with that thirty bucks. The only problem is a clerical error as to whether it was a cash or credit transaction. Simple enough for you Path?
FQ13
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She rings up a Tickle Me Elmo for thirty bucks on your card. She takes thirty bucks out of the till. FQ13
When we lived in Lake Havasu City there was a story in the local paper about a Wal-Mart employee who was arrested, and taken out of the place in handcuffs for doing the same thing in the electronics dept. It turns out he was into them for well over $10 grand.
He got caught by a customer who had just purchased a television and paid for it with a credit card. After the transaction was complete he saw the clerk remove the exact same amount in cash from the register. It didn't sit right with him so he told the manager. They started watching him and found he had some kind of system that would balance the register by taking cash out for credit card purchases. They informed the police about what he was doing and they set him up, and made the bust. You have to realize in a sleepy little desert resort town, this was akin to the Great Train Robbery! Bill T.
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From Billt
"Their pharmacy is a PITA to deal with. Their hours suck. They are always crowded. They never have enough help in relation to the volume of customers they handle. They pollute my inbox with 14,364 E-Mails for every prescription we give them, but they only charge $4."
That hasn't been my experience, if I call in the day before they are waiting for me when I get there, if I don't there is usually about a 20 minute wait while they fill it. The messages were a PITA but they stopped when I opted out of the notifications.
I would put it down to differences in population density.
It might also be because we have 2 with in 15 miles competing with each other.
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From Billt
"Their pharmacy is a PITA to deal with. Their hours suck. They are always crowded. They never have enough help in relation to the volume of customers they handle. They pollute my inbox with 14,364 E-Mails for every prescription we give them, but they only charge $4."
That hasn't been my experience, if I call in the day before they are waiting for me when I get there, if I don't there is usually about a 20 minute wait while they fill it. The messages were a PITA but they stopped when I opted out of the notifications.
I would put it down to differences in population density.
It might also be because we have 2 with in 15 miles competing with each other.
If you have A Sam's Club try them, they are even cheaper. You get a better rate if you buy the business membership. For me, 2 months of scrips pays for it. Plus, they do have good prices on things like paper goods and bottled water that you want to stock up on in bulk anyway. It is money well spent, even if you're single, as long as you need the pharmacy.
FQ13