The Down Range Forum

Member Section => Down Range Cafe => Topic started by: keithm on April 04, 2008, 10:10:43 AM

Title: Sig customer service++!
Post by: keithm on April 04, 2008, 10:10:43 AM

So, I broke a part on my 556 during field stripping.  And it's the kind of part that *could* be a mfgr defect, but you have to figure most of the time is broken by operator error. 

I am the type of guy that screams LOUD when I feel I've been screwed over by a company.  And, well... as such, I should scream just as loud when a company takes care of me. 

Sig Sauer just took care of me.  They're sending me the part, gratis.  No charge to me. 

That's outstanding customer service.

And I think companies should be rewarded for being good, just as I think they should be punished for being bad.

Thanks sig.

Title: Re: Sig customer service++!
Post by: HAWKFISH on April 04, 2008, 12:30:05 PM

That's good. Seems like they are making an effort to make it right.

Title: Re: Sig customer service++!
Post by: twyacht on April 05, 2008, 08:41:06 AM

I also own a 556, and like to clean it after use. Which part was it? 

So, I broke a part on my 556 during field stripping.