The Down Range Forum
Member Section => Reloading => Topic started by: DeltaM on May 13, 2013, 04:09:13 PM
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I have use a Dillon tumbler, lightly, for the last 2-3 years. I only use it to polish reloaded brass with corn cob and a bit of alcohol.
Anyway, last time I used it I went to dump it into my media separator. The bowl was very warm, almost hot to the touch. The motor was to hot to touch. This is after two hours of use. No liquid had ever ben used it it. On close inspection, a wire, what look like maybe a ground wire had pulled loose from the motor. Who ever attached the wire at the factory didn't leave any slack and it looks like the vibrations pulled it out of the attachment. I took pictures and e-mail them with a note to Dillon, once about 3 weeks ago and another last week. No response.
Have they been bought out or something? Looks like the least they could do would be to tell me how to fix it. As hot as it was, it is a fire hazard.
(http://imageshack.us/a/img163/3283/pictosend.jpg)
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If the Dillon products I have go bad either I call or just send them back. I receive new parts or the equipment is fixed no charge.
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Maybe the new one's in the mail and just hasn't arrive yet. Of course a note to that affect would be nice.
Looks like a ground wire. I'd get a short piece of green 14/16 gauge with a crimp splice and a new crimp eye. Extend the existing cable with a small loop of new and replace the eyelet.
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It is sooooo much easier to call and talk to them!!!! That is why they have a tech line.
Richard
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It is sooooo much easier to call and talk to them!!!! That is why they have a tech line.
Richard
Tried calling repeatedly. Busy, Busy. That is why I sent by e-mail. I've been a customer for over three years, have a 550B bought from them, and 7 sets of their carbide dies, plus many other of their smaller items. Probably spent $4K in the last few years. Granted, stuff has been a bit crazy since we-all-know-why, but if they can't answer their e-mails in three weeks and the phone is constantly busy that should be a signal to change their business model.
I'll try to fix it myself as advised. I'll go by the hardware store in the next few days. My primary tumbler is a Thumbler, thankfully.
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it only took them like 3 hours to reply in feb, have you checked your junk folders? Some times stuff gets sent there by the filters. Sadly they tend to auto delete these days. sadly gun owners like to shoot themselfs in the foot.
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I bet the emails got sh!tcanned by their antivirus software. I wouldn't open an email that has pics attached if it was my business.
Virtually NO company will open an email that has an attachment w/o knowing who it came from and why.
Resend it w/o the pics and title it "Need a Return Merchandise Authorization".
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I bet the emails got sh!tcanned by their antivirus software. I wouldn't open an email that has pics attached if it was my business.
Virtually NO company will open an email that has an attachment w/o knowing who it came from and why.
Resend it w/o the pics and title it "Need a Return Merchandise Authorization".
Thanks, great advice. I never thought about that. I'll add to this thread if I get positive results. Much of my problems probably stems from the hysteria that remains on the firearms thing. Seems lately the activist news media reports every incident, no mater how newsworthy adding to my frustration.
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Good luck....hope all it was a mis-communication with the email, as suggested.
If not, Alf is correct....it is an easy DIY fix to lengthen the wire with a small piece of wire, a splice terminal and a new ring terminal from Lowe's (or auto parts store).
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Strange about the phone being busy. I've called maaaaaany times and have never had a busy signal.
Richard
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Strange about the phone being busy. I've called maaaaaany times and have never had a busy signal.
Richard
Are you saying I'm not being truthfullllllllll? Maybe you could call for me. Tell them to check their tech support e-mails for the one I sent today without any attachments. All help is appreciated but no criticism is appreciated.
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NO, I AM NOT SAYING YOU ARE NOT BEING TRUTHFUL!!!!!!!!! I have no reason to do that. I am saying your experience is different from mine.
Richard
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NO, I AM NOT SAYING YOU ARE NOT BEING TRUTHFUL!!!!!!!!! I have no reason to do that. I am saying your experience is different from mine.
Richard
Tried to call 1-800-762-3845 today seven times. Busy signal every time. Still no response from my third e-mail, two to "contact us" and one to "tech support".
Richard,
Is this the number you dialed? This is the one from Dillon's web site. If you are so go at calling them how about a little help?
I did go by the hardware store and buy the necessary supplies and spliced in a wire. I'll have to go back and get something else to keep the wires from being hit by the rotating weight. I won't be leaving this thing while away or asleep. There are black scorched marks on one of the other wires.
Most likely my last purchase from Dillon.
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Found this on the Dillon Precision Website:
Call Toll Free 800-223-4570 or 480-948-8009
Fax 480-998-2786
Please be aware that while e-mail is checked during the week, it is not checked on weekends and on holidays. Please give us at least 14 days to respond, due to the volume of e-mail received.
Different number.
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Found this on the Dillon Precision Website:
Call Toll Free 800-223-4570 or 480-948-8009
Fax 480-998-2786
Please be aware that while e-mail is checked during the week, it is not checked on weekends and on holidays. Please give us at least 14 days to respond, due to the volume of e-mail received.
Different number.
Thanks, I've tried that one this afternoon three times, busy signal. Used my cell as well as a land line.
This is the number I found on their home page. Toll Free 800-762-3845 or 480-948-8009 • Fax 480-998-2786 • 7-6 MST, M-F, 8-3 Sat
I'll send them a letter by snail mail and not waste any more time trying to call. Appreciate the help.
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DM, the number I always use is 800-223-4570. I guess I have been lucky.
Richard
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Just to find out what was up, I called Dillon at the 480-948-8009 number to ask them if there were problems with their 800 numbers because folks I knew have been trying several times a day for a few weeks to call and get a busy signal.
The woman told me that all 30 lines are busy from the minute they open until they close and have been that way for 10 weeks.
Most are orders for gear and then tech questions about how something works and then problems that need fixed.
I asked if calling her number would help and she did say she could not help, but would put the call in the queue.
So..maybe calling her would get past the busy signal...she also said most calls take 30 minutes..so there might be a long wait on a chargeable call.
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Just to find out what was up, I called Dillon at the 480-948-8009 number to ask them if there were problems with their 800 numbers because folks I knew have been trying several times a day for a few weeks to call and get a busy signal.
The woman told me that all 30 lines are busy from the minute they open until they close and have been that way for 10 weeks.
Most are orders for gear and then tech questions about how something works and then problems that need fixed.
I asked if calling her number would help and she did say she could not help, but would put the call in the queue.
So..maybe calling her would get past the busy signal...she also said most calls take 30 minutes..so there might be a long wait on a chargeable call.
Thanks & UGGH!!
Wish I had gone into the firearm and reloading business a year ago & overstocked. Hind-site, and all that. Thankfully, I have my other brass cleaner.
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yeah...sounds like all the buying frenzy is hitting the auxiliary products markets for firearms too.
And they are in a tough spot with customer service....can't simply hire some guys in Pakistan to get past the crunch.
Even to help configure an order takes an in depth knowledge of the product line and dependencies..along with a general knowledge of reloading.
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yeah...sounds like all the buying frenzy is hitting the auxiliary products markets for firearms too.
And they are in a tough spot with customer service....can't simply hire some guys in Pakistan to get past the crunch.
Even to help configure an order takes an in depth knowledge of the product line and dependencies..along with a general knowledge of reloading.
I suppose you are right. I'll cut 'em a bit of slack, at least for now. Sure is frustrating though.
Not really a firearms issue but I went on Medicare last month. That is another major FUBAR. Wished the government would stick to the military and paving roads.
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I suppose you are right. I'll cut 'em a bit of slack, at least for now. Sure is frustrating though.
Not really a firearms issue but I went on Medicare last month. That is another major FUBAR. Wished the government would stick to the military and paving roads.
Everybody loves a dreamer! ;D
Hope it gets resolved soon, and properly.
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I suppose you are right. I'll cut 'em a bit of slack, at least for now. Sure is frustrating though.
Not really a firearms issue but I went on Medicare last month. That is another major FUBAR. Wished the government would stick to the military and paving roads.
How can those who feel they are our Masters feel like, well, Masters if all they are in charge of is fighting in the trenches and slinging asphalt?
They find they feel much more like Masters if they get involved in the overwhelmingly important National Interest issues like professional athletes using steroids.
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Progress report:
Got an e-mail this week authorizing return of my tumbler for repair this week. I almost decided to keep it and not send it back as my jury rigged repair seemed to be working OK and shipping charges were $32.00 from my location to theirs. In the final analysis, I'd feel better with a proper repair considering I've been known to leave this tumbler un-attended. It is in my garage attached to our house. Wouldn't want to burn our house down.
I've been using my Thumbler lately for my primary brass cleaner and only use the vibratory one to clean loaded brass.
I also got most of an order placed back in late February. Maybe they are getting caught up.
I just hope we as consumers are not shooting ourselves in the foot so to speak with panic buying. Once everyone gets stocked up, the retailers might go through a dry period with sales. Hopefully they will put money back from current demand to weather any drop in sales.
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Had the same problem with Midway. Sent back for repairs and never saw it again.
squat
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Had the same problem with Midway. Sent back for repairs and never saw it again.
squat
Did you investigate where it went to ?
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Had the same problem with Midway. Sent back for repairs and never saw it again.
squat
That goes against everything I've every heard, read or experienced with Midway.
And I just can't believe Larry Potterfield would ever stand by and let a customer be serviced that badly should he be aware of it.
And the same with Dillon too.
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I called and Emailed. I talked with them on the phone and their answer was that i got it at a garage sale! I had bought it in 1994, so at that point I had no bill of sale. I found out about the recall about 3 years ago. I was never sent any info. about the recall, i just stumble on to it through the internet. I guess it's just my bad luck.
squat
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I got my Dillon vibratory tumbler back yesterday, repaired. Has a new motor and wiring. Looks good. No complaints. It is a bit different in the weight that is attached to the motor. I turned it on without media to see if it worked and it does. Has a bit of a different frequency to the vibrations but that shouldn't make any difference.
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Glad to hear they got you fixed up!