The Down Range Forum
Member Section => Down Range Cafe => Topic started by: Dakotaranger on June 27, 2009, 01:00:41 AM
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I had a $25 gift certificut from Brownell's so I ordered a mag for my 1911 using USPS. I received the mag today, but I received an envolope saying I owed them an extra $5.65 because they sent it UPS ground. I should have held off calling today, but I called and had them put it on my credit card. Now I recheck the order confermation and I ordered it USPS which I had more than enough to cover the mag and shipping.
I'm going to call Monday, but I'm not happy. >:( >:(
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Sounds like one of those "left hand doesn't know what the right hand" kind of situations.
Don't forget to start off "being nice", ::)
Brownell's shouldn't make $5.65 a hill they want to lose a customer on....
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May have been an issue with the change-over to the new website or something (if that's how you ordered).
Hope it works out for you.
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Indeed, but it is a good test as to whether you want to do business with them again. If they knock off a small charge to keep a customer happy, thats a good thing. If they are pricks about that amount of money, imagine what its going to be like if you need to return something expensive.
FQ13
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Quaker, I had a little problem with Brownell's, I spent 45 minutes trying to order somethings on the old website, after 45 minutes of frustration, I used the " contact us " and sent an e mail that just stated, " I spent the last 45 minutes, trying to give your company money for goods I wished to purchase, the website is so hard to use, that I gave up in frustration, you really need to fix this. " I got an email stating they got it, and 2 days later a very nice email stating. " We understand this is a problem and we are trying hard to make the website more user friendly, please accept 15% off your next order. " I ordered $800 worth including 10 Pmags with the window. This was off the gunsmith pricing.
I would Email very nicely. ;D
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I ordered 4 mags for my G22 and they sent me only 3. So I called them and they took care of it, they even sent me a free hat for the trouble.
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E-mailed them this weekend their response:
Dakotaranger:
We do apologize for the problem you have experienced. The error occurred on download, which I have no reason why the shipping was changed to UPS ground from USPS? I do show the balance due paid by Credit card #for $5.65. as a courtesy we will also give you credit back for the $5.75 difference of UPS ground $10.50 and First Class mail shipping of $4.85.
Karen Blankenship
Brownells Inc.
Customer Service
So, much for me being slow to temper
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E-mailed them this weekend their response:
Dakotaranger:
We do apologize for the problem you have experienced. The error occurred on download, which I have no reason why the shipping was changed to UPS ground from USPS? I do show the balance due paid by Credit card #for $5.65. as a courtesy we will also give you credit back for the $5.75 difference of UPS ground $10.50 and First Class mail shipping of $4.85.
Karen Blankenship
Brownells Inc.
Customer Service
So, much for me being slow to temper
Glad to hear they have made things good for everyone that posted that they had problems.
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I imagine that Brownell's and other gun realted mail order places have been quite busy the last 8 months and have had their hands full. With the upgrade to their web site I'm not surprised to hear there may be a few gliches. Sounds like they made it good to ya.
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GOTTA LOVE IOWANS!!! Those people are some of the nicest people in the customer service business. While I have never had a problem they have always been very helpful with anything I have ever had a question about.