The Down Range Forum

Member Section => Tactical Rifle & Carbine => Topic started by: Rastus on July 30, 2009, 06:26:34 AM

Title: EOTech Customer Service
Post by: Rastus on July 30, 2009, 06:26:34 AM

Does anyone here have any experience with the customer service at EOTech?  My 551.A65 has croaked after 2 years...actually it croaked before then but it was an intermittent failure and I only had time now to find out it wasn't batteries or corrosion on battery contacts.

Anything good, bad or indifferent?  Quirks?

Title: Re: EOTech Customer Service
Post by: Rastus on July 30, 2009, 06:36:15 AM

Six thirty in the morning here and I already have my answer:



Hello Ken,

You have given me all the info I need for the ra here….  Please use the one above.

Return to address below with ref to the ra on the carton.   MFG date is past the warranty period but I feel we need to correct this for you at no charge.
sincerely

 

Mike Kroll

Customer Service Manager

L-3 EOTech

1201 E Ellsworth Rd

Ann Arbor Mi  48108  

"speed means survival"

Title: Re: EOTech Customer Service
Post by: tombogan03884 on July 30, 2009, 08:43:26 AM

  MFG date is past the warranty period but I feel we need to correct this for you at no charge.


Sounds good so far, let us know how long they take and if they get it right.

Title: Re: EOTech Customer Service
Post by: fightingquaker13 on July 30, 2009, 09:05:30 AM

Thanks for posting that Rastus. It makes me feel better about buying mine. Not only an American company, but one that understands that its better to eat a few bucks short term and gain a customer for life, than hide behind legal weasel words and drive a client away.
FQ1

Title: Re: EOTech Customer Service
Post by: Badgersmilk on July 30, 2009, 05:44:18 PM

I've known a lot of the Eotech people on a first name basis for years.  All of them are great, trustworthy folks.  They're all very proud of their product and take pride in its quailty (rare these days).

Good American company!

Title: Re: EOTech Customer Service
Post by: Timothy on July 30, 2009, 06:45:12 PM

Nice to see Rastus...

And from a part of the country, my home state, that's really hurting for business.  They could have just as easily said no and tried to sell you another.

They have my business if I ever need it!

 :)

Title: Re: EOTech Customer Service
Post by: Rastus on September 14, 2009, 06:45:23 PM

Sorry for the late reply guys.  The good people at L-3 (EOTech) had me fixed up inside of two weeks at no charge.

Range trial this weekend....excellent!

Two thumbs up experience.  They actually answer their emails ! ! ! ! !

Title: Re: EOTech Customer Service
Post by: Jackel on September 14, 2009, 08:45:00 PM

aimpoint is so much nicer with me, they said i was a "loyal customer"  :D

Title: Re: EOTech Customer Service
Post by: Walter45Auto on September 15, 2009, 11:29:17 AM

Quote from: Rastus on September 14, 2009, 06:45:23 PM

.....They actually answer their emails ! ! ! ! !

That right there puts them head  and shoulders above most! But it sounds like you were done right all the way.....Maybe I should put an EOtech on the 7.62x39 AR I'm building....  8)

Title: Re: EOTech Customer Service
Post by: MikeBjerum on October 01, 2009, 07:44:23 PM

Rastus,

I'm really slow here and missed this thread.

Is that the one that was giving fits in June?

Title: Re: EOTech Customer Service
Post by: Badgersmilk on October 03, 2009, 03:13:30 AM

Quote from: Walter45Auto on September 15, 2009, 11:29:17 AM

That right there puts them head  and shoulders above most! But it sounds like you were done right all the way.....Maybe I should put an EOtech on the 7.62x39 AR I'm building....  8)

Kinda like a diesel truck engine in a Delorean isnt it?  AK's are plentiful and cheap!