The Down Range Forum
Member Section => Handguns => Topic started by: garand4life on November 15, 2009, 02:00:08 PM
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I called S&W to ask about sending my M&P 40 for servicing. THe slide release is incredibly difficult to operate because it sits so close to the frame. So much so I can not operate the release left handed using the ambi slide stop release. The Customer Service person sent me a label explaining that they would update the gun to the standards of the current release. Does anybody know exactly what to expect will be done. He was not able to detail the changes that will be made. If any of you have had this experience previously I would love to get some insight. Especially on turnaround time from S&W since this is my primary carry and home defense gun. Without it I will be relying on my AR for home service and carrying only my surefire and a pocket knife till it's return.
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Only advice I can offer is that you need another pistol for times like this.
Maybe another long gun as well, just in case.
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well, lets be real here, the chances of you getting robbed are pretty slim. even more so for a few weeks while your gun is at the factory.
.02
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Depends on what part of Ohio. There's places in Mt. where you need to be concerned about safety 24/7.
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My full size 40 M+P, was purchased Feb/March 08, and as a left hander, it was much harder to release the slide stop left handed. However, with my left hand index finger, it would release from the left side of the pistol, no problem.
So,
I literally kept working it and working it. The actual "stopping catch" is on the left side, and with the wrap around slide stop release to the right side, I found a pushing in and down was helpful. You can see how high it catches in the slide from the left side of the pistol, how much does it take to release it?
Manually sliding the slide back, lifting the slide stop, and repeating seemed to really help.. Removing my slide, examining the slide stop, I have a small area of the black finish removed from the catch. You may just need to have a hair taken off to loosen the release from the right side.
When was yours purchased? How many rounds? I have an MPZ serial prefix. I expect they will it up around the slide stop on the left side and maybe even replace the slide stop itself. I don't know about the turn around time for the M+P.
Could an option be a local gunsmith? It sounds like a minor fit and finish kind of thing?
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Had to send my 9c back to the factory for repair of the striker. It took about 4 weeks for the turnaround. But I would recommend not using the slide release. Instead I would try using your off hand to release the slide by grasping the top rear portion of the slide pulling rearward and releasing it to return forward. This way you can maintain a better positive grip on the gun with you shooting hand. If the gun still shoots I wouldn't send it back until you have at least 1000 rounds through it. As these kinda parts tend to need some breaking in. I also agree with Tom, you need a second gun!
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I think S&W had my ppk/s for about 3 months when I sent it to them for the recall.
I certainly wouldn't go unarmed even for a week. I think everyone should have redundancy in critical areas whatever they may be, esp when it comes to protection.
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I think S&W had my ppk/s for about 3 months when I sent it to them for the recall.
I certainly wouldn't go unarmed even for a week. I think everyone should have redundancy in critical areas whatever they may be, esp when it comes to protection.
I think the S&W Walthers, went to the Houlton, ME facility. They had my Walther for 7 weeks. Either way, I'm still on the bubble about sending it back.
IMHO, I think a local gunsmith should have a look at it, kinda a "second opinion" he might spot a solution that may take a couple of days without it, vs a couple of weeks.
Has it been fired a lot?
Can you post pics of the slide stop assembly? I would like to see if it has broken in like mine.
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There's no damage. I have looked it over every way possible. The issue is that it is very difficult to activate because it sits so close to the slide. With the release on the right side of the frame its impossible for me to activate under normal operation. My understanding from my reading is that this was a known issue on first release models and was replaced by a version that is more easily accessible. My serial number prefix is MPB
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Since the MPB does indicate an earlier production, it may be something that later models like mine MPZ don't have. I would still consider a local gunsmith to look at it.
I can't imagine with all the M+P's out there, that this isn't just a little Fluff & Buff issue. however, the slide stop being so close to the frame may be something to just take advantage of the return policy, and let them make it right.
Mine is not that close, perhaps a later variation in production. can some pics be posted of the slide stop release?
Field stripped would be ideal, just curious to any variations.
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Here you go...
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Jut a note... since I am home 95% of the time I am not to worried as long as it is back within a few weeks.
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I am very interested to hear the entire run down on their Customer Service.... I have not heard much on the topic.
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I called S&W to ask about sending my M&P 40 for servicing. THe slide release is incredibly difficult to operate because it sits so close to the frame. So much so I can not operate the release left handed using the ambi slide stop release. The Customer Service person sent me a label explaining that they would update the gun to the standards of the current release. Does anybody know exactly what to expect will be done. He was not able to detail the changes that will be made. If any of you have had this experience previously I would love to get some insight. Especially on turnaround time from S&W since this is my primary carry and home defense gun. Without it I will be relying on my AR for home service and carrying only my surefire and a pocket knife till it's return.
YES, I can help you. The M&P40 slide stop will be replaced along with the pins holding the trigger system in place. You will be sending the gun up to Springfield, MA 01140(i think) 2100 Roosevelt Ave. Attn. Repair Dept. along with a short letter which you should sign and date and keep a copy and they will set you straight around 3 weeks, most likely only charging you shipping one way if you are impatient like myself and have the,"want it done now" attitude. Or you can wait for the "call tag" and pay nothing for your adventure.
If you have anymore questions regarding your repair let me know, I have a lot of experience with S&W and if I could have normal round count in magazines instead of the 10rds. it would take the Glock out of my holster. S&W is an awesome company to deal with as far a customer satisfaction. Unlike Glock, I used the heck out of my G19 and wore out the grips mag well until it was so thin that I lost a half of a dime worth of frame. Glock took almost a full year to find a "MA compliant G19" I was only happy to get it back until I shot the POS that Glock sent me. The G19 can not make it though a full magazine without 3 jams and my point of impact at 7yds. was not good with my rear sight pushed almost a 1/16" off center. A quick adjustment to center of the slide fixed impact placement but should not of been necessary in the first place along with the jam-o-matic break in that is very slowly getting better (1 per mag now). I have wasted a lot of premium priced ammo trying to fix the reliability of this system. Not a issue with Smith and Wesson now that they are American owned.
Just my very long 2cents. ;)
tex
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(http://i296.photobucket.com/albums/mm182/twyacht/DSCF1318.jpg)
Detailed pics can be hard for me.
Your pics seem to indicate a larger "U" shaped slide stop release, while mine is more "square". May not be anything at all as pics are hard to interpret. The spring looks more compressed as well.
I also may not be seeing any wear on the actual "stop/catch" which could indicate it seats too high, and would make a left handed release tougher. Hard to say.
Since your having an issue, send it back, S&W will make it right, if it were me, I'd have a reputable gunsmith take 5 minutes, and give me his .02 cents. Most smiths won't even charge to look at something. But I don't think, from what I've seen in the latest release, the slide stop is any larger, or more pronounced from the frame.
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S&W sent me a label and stated there would be no charge to bring it up to current factory specs. It's an obvious difference between your newer release and the original.
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I sent my PPK/S to S&W on 11-3 with their FedEx prepaid label for recall repair. FedEx delivered it back to my home on 11-11, and they polished the ramp and throat so it might go into battery more reliably. AND the new manual safety lever has smooth rounded edges instead of the razor sharp edges on the original !!
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S&W sent me a label and stated there would be no charge to bring it up to current factory specs. It's an obvious difference between your newer release and the original.
I would expect no more than a two week turnaround,, as it's going to the MA facility. If it comes back dirty, it is what it is as they test fire any and all service. Which I believe is a good thing. If it's not right at the factory that's the right place to correct any issue.
Please post a follow up. I'm sure it will come back solid.
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I sent my M&P in around the 15th of July got it back on the 17th of Aug. My slide release is like twyacht's square and flat on top and the SN starts with MPL. I think I recall the box saying it was manufactured in late 06. But I didn't buy it till this year. All in all my experience was pretty good.
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So it's finally off to see the wizards at S&W... Thankfully I have friends who look out for me. One of which who is a retired OSP loaned me for a week his P226 in .40s&w... and since that's the only caliber I currently have it's perfect. Nice gun especially in DAO and Stainless slide.
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I know it's tough to send something back to the mothership for an issue. I had a squib in my Sig556 rifle that cracked the crown 2 months after I bought it. Squibs aren't warranty, but they charged me a $100 bucks for a new barrel, for a $1200 rifle. In essence, they cut me a major break as they are priced much higher.
S&W will do what it takes to make it right. They know how tight competition is, and please let us know when it comes back and how it's been improved.
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What I hope to see when the gun is returned is simple. Better operation of the mag catch when loading otherwise mag release is fine. And the slide lever(s) work more like what you see on Glock and what you see on the new M&Ps on the shelves now. That's it!!! But so far they have treated me extremely well.
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I am not hijacking the thread but I have sent my Ruger MkIII target back to Clark Custom Guns for the second time. I would not ever say anything bad about their service, but attitude was a bit ruff due to me shooting CCI Stingers and Velociters out of the gun. They told me that it is "common knowledge that you do not shoot hyper velocities out of pistols, especially with trigger jobs."
"Well", says I, "when did that become common knowledge and how does any standard factory pistol barrel in 22lr capable of breaking the 'hypervelocilies' level ?"
And after a long please hold, Jim came on the phone himself to answer,"the everyone knows cause the old boxes of CCI stingers said not to use in pistols. Okay then the problem with Hyper velocities comes from a different case all together than the standard and high velocity ammo."
I was set back by this due to the fact that I have been pushing it for almost a decade for anyone who is going to choose to carry a 22 for PD. I have not had a single complaint of dud from CCI Stingers or Velociters and told him so.
So he told me to use CCI mini mags and then hung up on me.
I was hitting redial and trying to calm myself.
Then put on hold and Curt go on the phone and told me to send it back and could not give me any idea on how much it was going to cost me. Write a letter and he was the one to place Attn: to.
So i called S&W and asked them about shooting 22lr though their guns, and their response was as long as the 22lr is of good quality shoot it. Paraphrased a bit.
So I sent out the Ruger and I will get in contact with them for their opinion on Hyper velocities. Let you know.
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Don;t know about the Mark series pistols, but the Ruger 10/22 manual specifically states NOT to use CCI Stingers, as pressures exceed design spec.
Seems you got a Ruger rep. on a bad day.
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I have not talked to Ruger yet , I spoke to the gunsmith and reps. at Clark Custom Guns,Inc. which gave me the hard time.
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My apologies. Seems even more disheartening that a custom shop would be that way for folks that invest in services that pride themselves in making a product better than factory.
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I like the Smith and Wesson M&P. I owned one in 9mm but sold it off for another Glock. Glock 30SF in .45 ACP to be exact. The Smith and Wesson was really nice and smooth. I liked the additional weight to accomodate the recoil. If I were to own the Smith and Wesson M&P I would prefer one in 9mm or .45 ACP. More likely the latter.
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My M&P 9 front sight sheared off at 499 rounds. I think they turned it around in 3 weeks more or less.
Magazine release failed not soon after. They sent me the parts 2nd day mail.
+1 you need another gun ;) Maybe two.
Like Guns-R-Us I go over the top and rack the slide every time. Same motion for clearing jams when you do TRB.
M&P never made the trusted gun status but I did just buy a M&P Pro for IDPA. (%$* gamer).
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Have yet to encounter ANY issue with any ammo, of any kind, in my full size .40 M+P. I posted a 500 rd "poor boys" test on mine, here on the DRTV archives. No cleaning, no nothing for 500 rds. with a variety of ammo.
It just simply works.
If a "few", out of tens of thousands, come out not doing the same thing, S&W will stand by it and make it right.
Everytime I open my American Rifleman Mag, from the NRA, ANOTHER LEO agency has picked up the M+P...
No "kabooms" either...
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I sent off one of the Mags that came with my M&P9c about 3 weeks ago cause it was causing some FTF, got a new one in the mail yesterday. I'll take it to the range on the 15th to see how it functions. I couldn't find anything particularly wrong with the last one but the gun functioned fine with all the other mags I've got. So it must have been the culprit. S&W didn't so much as blink at replacing it either. ;D And S&W does refer to the slide lever on an M&P on their web site nomenclature list as a Slide Stop not a Slide release.
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You know Clint's admonition, "One is none, two is one". If you like the gun, buy another one.
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It's home... however I missed the Fedex guy so I'm going to have to drive over to WV to pick it up if I want it today. Called S&W Monday and they said I'd have it by week end. Called today to get the tracking info and was told it would be here today of course that's after I missed the daily Fedex delivery. Let yall know the results on the gun tonight. S&W customer service was exceptional.
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PERFECT!!!!
Everything I asked for delivered. The slide stop is now current production meaning that the lever sticks out more at the top and is tapered back into the frame on both sides giving a much more positive and functional feel. The magazine release is a little stiffer so a little less easy to release unintentionally. Good to have it home and in a month, considering the holiday, not too bad.
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Good deal garand, glad its back home and is up to your expectations.
I love my S&W's, and it's good to hear customer service is still top notch.
Thanks for the update, be sure to give it a good test drive. 8)
tw