Usually when we're on the road, Miss Kitty and I will stop at McDonalds for breakfast and for snacks, because the bathrooms are usually clean and we know what we want on the menu. Recently on a long trip we stopped at one for breakfast and they only took orders on-line or through the kiosk. But we wanted to browse the menu and the kiosk was NOT very "browse" friendly. We ordered our usually fair and paid by credit card, though normally we like to pay cash for all meals.
When our "number" was called the "attendant" informed us that one item was available, and she had issued a credit on our card. I asked about a substitute. She indicated that we need to go back to the kiosk and order what ever the substitute we wanted there. I asked, "How will we know if you actually have that item?" She just shrugged her shoulders. We have written McD off our list for the foreseeable future. We discovered that QT has much better sausage biscuits at half the price. And much better, larger and cheaper OJ.
I see that the corporate owner of Taco Bell is committed to all digital orders and payment in the next 2 years. I'm committed to not buying from them like, forever.