The Down Range Forum
Member Section => Down Range Cafe => Topic started by: sledgemeister on September 23, 2009, 10:37:05 AM
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Recently I gave Ruger a bit of a bagging for their non willingness to supply certain items off their website to australia directly, and I suppose I still hold to those feelings however at the time the CEO had a message service to tell him about the things you would improve, suggestions, things that piss you off etc. Being the type of person I am I took advantage of this opprtunity to voice some concerns I had. One of the things that bug me is down under we always miss out on the specials that companies like ruger have for eg the carhart jacket - only open to residents of the US. Well thats all fine and doody but hello we support these companies as well and it wouldnt hurt once in a while for them to say hey thanks for buying our products heres a complimentary cap etc. Which is basically what I wrote to him.
Today I arrived home after a crap day and found that I had a package delivered airmail from the states, not that its unusual but I couldnt remember any thing I had ordered that was due to arrive. I looked on the delivery receipt and it had the address of S R and Company Inc 200 Ruger Road, Prescott AZ 86301.
I opened the packet and found inside a Ruger Cap, a few stickers, cloth patch etc. I was stoked, not so much for what was in the box but the fact that Ruger had actually listened and felt inspired to send something. The actual freight cost more than the goods LOL.
It seems that at least once CEO of one company takes the time to at least read emails/letters addressed to him and take action as a result. I wish all companies were this obliging and hopefully Ruger may look after its supporters over the waves.
So Well Done Mr Ruger!
It doesnt take much to make us happy, just to be thought of once and a while is all it takes.
cheers
sledge.
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Thanks for the report!
Gonna send a 'thank you' note?
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Gonna send a 'thank you' note?
Did you not read how much shipping costs........ you can research that here: WWW.SHIPPINGFREIGHT.COM ;D
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That IS cool.
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Did you not read how much shipping costs........ you can research that here: WWW.SHIPPINGFREIGHT.COM ;D
Thanks for the plug!
;D
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Every once in a while we come across good news on here, and it always reminds me that for the most part the companies we do business with in the shooting sports are good people.
Well done Ruger, and congrats Sledge!
Feel free to let them know you let us in on their generous treatment of a foreign customer.
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Every once in a while we come across good news on here, and it always reminds me that for the most part the companies we do business with in the shooting sports are good people.
Well done Ruger, and congrats Sledge!
Feel free to let them know you let us in on their generous treatment of a foreign customer.
Havent put pen to paper yet, I have a day off tomorrow so will draft a letter and send off in post!
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Good for you Sledge...
Customer service is a dying philosophy in America. Once in a while you'll find a company that remembers how to respond properly. Sometimes, it's just a thank you or a pat on the back for a job well done that matters more!
If any of you guys are employers, next time someone does something great, let them know that you appreciate the effort and give a handshake or pat on the back. It sometimes means more than the monetary appreciation that may only come once a year!
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Well Done sledge,
Wear the hat proudly, just your little way of sticking it to the man or.....(Aussie anti gun gov't), :-\
Although, like most of us here at DRTV, you may end up on a "list" somewhere,... 8)
Ruger is a fine company, they still realize the customer, regardless of country, is most important.
I's still waiting on my S&W hat, shirt, patch, sticker, :P , after the PPK/S recall...
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Congrats on the freebies. It's nice to know he was listening.
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Well Done sledge,
Wear the hat proudly, just your little way of sticking it to the man or.....(Aussie anti gun gov't), :-\
Although, like most of us here at DRTV, you may end up on a "list" somewhere,... 8)
Ruger is a fine company, they still realize the customer, regardless of country, is most important.
I's still waiting on my S&W hat, shirt, patch, sticker, :P , after the PPK/S recall...
I make sure I wear my australian hunting cap to work every day and I work in a corporate dress office ;D today I wore the Ruger cap. Even though I cant wear it while I am at work, nothing prevents me wearing to and from and into where I do.
Yeah I like sticking it to the man. Nothing wrong with letting the latte sippa's know that they work with a shooter and a firearm owner who is not ashamed to show it. I guess thats why I also keep a .577 and .44 projectiles on top of my monitors and a couple gun mags and tactical quip mags on my desk ;D
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I had a similar experience with Bond Arms (shameless plug here) I called about a USED derringer I had bought and found the CEO was taking the day to answer the calls. After hearing my praise for the product, but concerns about the stiffness of the trigger spring, he told me to send it back, offered free installation of a new spring if I paid for the parts. When I got it back I noticed that they threw in a free polishing of the scratched barrel and frame. The thing looked brand new. This is normally a $70 job. I still kick myself for trading that gun in on a Glock. As I've said before its the dumbest thing I've done while sober in a long time. The thing is, it cost them nothing as the polishing guy was on the clock anyway, but it made me loyal to the company for life (plus, they make a damn fine pistol). The fact that I am posting this shows they got their moneys worth as I doubt the advertising they bought would equal this kind of peer to peer endorsement. Why companies don't get this I will never understand. They think that selling the product is the be all and end all. They don't get that customer service is what keeps folks coming back and bringing their friends with them.
FQ13
PS I offer Loomis Rods as an example. They are over priced and not quite as good as Sage at the same price point. The difference (and what makes the extra $75 worthwhile) is that Loomis offers a no questions asked guarantee. If you break your rod you call them and give them a credit card deposit on a new one. They then fed ex the new rod to you (next day if you call before 2pm) and all you do is send them back the carcass of the old one with the fex ex guy who is at your door in the same case your new rod came in. No waiting, no shipping, no going to the post office, and you're back on the water in 24 hours or less. I've broken my low end loomis three times, and the third time, I asked if I could upgrade from a 9 weight to a 10 weight. No problem was the answer, I just had to pay the extra $25 in cost. All you are out is $50 for shipping which is ell worth it on a $600 rod. Buy one, you'll never need another. Filson and Patagonia are the same way. I just do not understand why all these Harvard MBAs don't get this.
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..... I also keep a .577 and .44 projectiles on top of my monitors and a couple gun mags and tactical quip mags on my desk ;D
When I worked in corporate "cube world" I kept a set of silhouette animals (air gun size) on top of my monitor.
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Given this and recent product announcements, I'm softening my stance on Ruger. I've had it in for them over the hi-cap magazine ban.....but companies change. Time to put the past behind us.
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"I had a similar experience with Bond Arms (shameless plug here) I called about a USED derringer I had bought and found the CEO was taking the day to answer the calls. After hearing my praise for the product, but concerns about the stiffness of the trigger spring, he told me to send it back, offered free installation of a new spring if I paid for the parts."
Hey FQ13,
Seeing how you have an "in" with the big guy at Bond Arms, how about getting him to get a few models approved for CA?