Customer Service - A++ Comp-tac

[alfsauve]

Give the kerfuffle at the ARRL when they were hacked.  The leadership wouldn't get it through their heads that it wasn't that their services, servers, were down that had people upset, but the lack of communication.  They posted on an obscure web page once a week an update that basically said, we're down, we're working on it and we'll let you know when it's fixed.   Kinda left everyone in the dark.  They could have PUSHED an explanation and an expected fixed date but just ignored the users.   And Black Rifle Coffee did even worse with their fulfillment issues a year ago.  They totally ignored the customers for 3 months, then sent everyone a 10% (or was it 15%?) discount code.  No explanation, no apology nada.  (I've been using Atlas since January last year)

NOW HERE COME COMP-TAC holsters.  They moved operations Alpharetta, GA at the end of the year.  They've fallen behind in production and fulfillment.  BUT THEY'VE TAKEN A PROACTIVE STANCE.  I've received two emails from them explaining what happened and more importantly setting some expectation of when they'll catch up.  I don't know if they just sent it to outstanding orders or to their entire mailing list but it was a smart move.  Even if they push the date back some more, I'm going to be  happy to wait because I'm not waiting in the dark.

WAY TO GO COMP-TAC

[Big Frank]

Sometimes the right thing to do is so simple it makes you wonder why the other guys didn't do it too.

[alfsauve]

I got notice my holster shipped two days ago, but I was confused because USPS said they were awaiting pickup in Houston.  But C-T just moved here (Alpharetta, GA).

Checked on-line because it's out for delivery today.  It was picked up locally.  Oh, C-T just hasn't updated their mailing software app with their new address.   

I'll be set for this year with two revolver holsters, one stock OWB for IDPA and the the other slightly dropped and offset for ICORE.  Will be trying to use my 3" 686 since that's a separate category in ICORE. 

[Rastus]

Differing requirements for holsters between IDPA and ICORE?

[alfsauve]

IDPA cannot be offset or dropped,  it must be close to body and not below the belt. 

[Sponsor]

[Rastus]

got it.

[alfsauve]

Well only took the USPS a week to move a package 12 miles from Comp-Tac to my house.   They sent it south of Atlanta to the USPS Vortex-of-Death sorting facility in Palmetto, GA, 35 miles away.  There it languished for a couple of days till they sent it back up to my PO.  Thing is my PO is the next office west of the PO that picked up the package.

One thing I like about C-T's competition holsters, if you're going Kydex, is they send a regular belt attachment, a paddle attachment and a drop-offset, along with spare screws and nuts.  Here's a picture of the two holsters one for IPDA and the other with the drop-offset.  Also a picture of the parts they send.  The drop-offset adds 2.5" of drop and 3/4" of offset.