Ruger Oops - MK IV Magazine

[alfsauve]

Shot Steel Challenge yesterday.  Had some new mags that I was using for the first time.  One seated and lock in just fine, but it wouldn't feed a round and the base plate wasn't flush with the bottom.  I caught it before the buzzer went off so no harm done.

Below is a picture of the good and bad magazine.  Seems when they punched/cut/milled the holes for the follower slot AND the Magazine Catch they were ~1/8" too high.  This cause the magazine to lock in place short of where it needed to be.   I've circled the first clue which was the follower slot then shown the measurements from the tip of the magazine to the magazine catch.

Now just got to determine whether it should be returned to the retailer or Ruger directly. 

[MikeBjerum]

Now just got to determine whether it should be returned to the retailer or Ruger directly.

Returning to the retailer would be the quickest turnaround for you, but direct to Ruger will get both replacements and a chance to get it in front of their engineering staff the quickest.

I believe that Ruger will take care of you, and they would appreciate the direct contact.

[Big Frank]

I agree with Mike. Contact Ruger and provide them with the pic. They'll probably give you a shipping label to return it so they can examine it more closely, and maybe give you a couple of replacements for your trouble. I would, in their place.

[alfsauve]

Sent a "contact" form to Ruger on Saturday.  Not having heard from them by Wednesday I called and was instructed to mail it to Prescott.  Which I did that afternoon.  Today, I got an email reply to my contact form with a case number and instructions to mail it to Prescott.  Oops it's already gone.  Too late to add the case number to the letter.   Maybe they'll connect up the package with the case number... or not. 

[Big Frank]

I think that's called, the left hand not knowing what the right hand is doing. But they'll figure it out.

[Sponsor]

[alfsauve]

a) Cust Service shouldn’t take 4 days to clear their inbox.  It was waiting for them first thing Monday morning.

b) A return email address would have been nice instead of a no-reply.

c) The phone support guy should have issued a case number.

It’s only a magazine, so I’m not going to sweat it. 

[Rastus]

Where are you in this process now?

[alfsauve]

USPS delivered the old magazine on Monday. 

What I’d like is a communique apologizing and an offer to ship me 2 new magazines for my trouble.

What I expect is for one new magazine to show up next week with a “Sorry about that”  in the shipping document comment section.

[Big Frank]

+1