Hey Michael, about Taurus pistols...

[fightingquaker13]

+1 on that.....some employees do not understand what 'service' OR 'representative' means.

I came back to this thread late. Its been dead for a while. Still, Peg is not only up for COMMENT OF THE FREAKING YEAR award, but should be recieving a fat check from some gun company. The best advertisment you can have is a satisfied customer. Hell, we all brag and gossip about our guns like old women. I'd be willing to bet that as many likely buyers hit this and say two other boards on any given day as will read an ad in Guns and Ammo. Guess which they're likely to believe? A few dollars worth of repairs and and fast service will get you a customer for life. One bad CS rep and you lose a customer and everyone who listens to him. Barney Frank, yes that Barney Frank, once said something very smart. He said "Dollars are fungible. If I piss off Sarah Brady I can get money from the NRA. But voters are unique. If I lose a voter, I've lost them forever. No politician will trade a vote for a dollar, because we want the dollars to get the votes".  Assess the last part of the statement as you will. The first part is dead on. Its easy to sell me a gun. Its harder to sell me a second one and impossible if you treat me wrong with the first one.
FQ13