Colt Rant

[Majer]

Ok, I've been a Colt customer since I first got my CCW  over 25 years ago. I have a 6 inch King Cobra that I really like. I took it out of the safe the other day and found that the red insert in the front sight had cracked and come out. Not a problem I thought, I called Colt up and asked about getting a replacement sent out and was told"they didn't have enough  where they could sell one to me ,BUT if I wanted to send my gun in they would install it and bill me for the repair and shipping". Now I have called Colt before for small parts and had always been told No problem,We'll get that right out to you No charge. I was willing to pay for the part, But for them to tell me they would only let me have it if I shipped the gun to them That's just nuts. I can't afford $70+ to send a gun back for replacementof a $10.00 part that I can install myself.
OK, rant over.

[MikeBjerum]

Legit rant in my opinion:

They don't have enough to send you one, but they will replace it for you at a price.  Sounds like the service department is slow, so they are only selling parts installed these days.

[Badgersmilk]

I worked customer service a few years.  Best thing to do is call back.  If you get the same story, just ask for the persons supervisor.  You don't need to throw that guy under the bus or anything.  Just calmly tell the supervisor your story, and find it hard to believe a company you've supported for years is taking this approach.  The guy you spoke with may have not been just acting like an idiot, but may have been seriously directed to say such.  The VERY least you'll get is a better explanation.  And you'll most likely get the part.  If they're not complete boobs. 

[tombogan03884]

I worked customer service a few years.  Best thing to do is call back.  If you get the same story, just ask for the persons supervisor.  You don't need to throw that guy under the bus or anything.  Just calmly tell the supervisor your story, and find it hard to believe a company you've supported for years is taking this approach.  The guy you spoke with may have not been just acting like an idiot, but may have been seriously directed to say such.  The VERY least you'll get is a better explanation.  And you'll most likely get the part. If they're not complete boobs. 

Based on Colt's management track record, going back to the Patterson NJ plant, they may be complete boobs.

[Big Frank]

Brownells sells stuff to make your own inserts. If you only get the color you want instead of the whole kit, it's under $40. http://www.brownells.com/.aspx/pid=22791/product/FRONT_SIGHT_INSERT_KIT

[Sponsor]

[ellis4538]

Make an insert out of an appropriate colored toothbrush and SG it in place.

Richard

[Majer]

it's a clear red insert, made to pick up light, have to find a colt part to make it look right

[twyacht]

As posted, call back. Chances are you won't get a "boob" and get someone a little more dedicated to customer service.

[warhawke]

Colt CS blew goats back in the '90's when they told me my POS that looked like an Afghan farmer had made it out of a chunk of RR track and shout 2FOOT groups was 'Within Normal Limits'. I might own an old Colt (pre-1970) but nothing thay made later than that and it would have to be something like a Python. Screw Colt and the horse they rode in on!

I spent 6 years going to gun shows and telling people why they should not buy Colt's, I cost them more than $500,000 bucks before their last bankruptcy just in people who bought something else while I was helping them. If you gave me one I would sell it and buy a real weapon.

P.S. f..k 'em!

[billt]

Colt's old slogan: "If It's Not A Colt....It's Just A Copy."

Colt's new slogan: "If It's Not A Colt....You'll Be HAPPY!"     Bill T.