something I have always been concerned about
we also get some heated clients comeing in with a full head of steam as there puter was not working and they don't have a "Backup option" and we cop 110% of it
another thing is I do a lot of onsite work where I am going out to peoples places / homes / offices and it is always on my own only a couple of times when I have been real worried and those times made sure had a little protection and a quick way out.
PS can not wait for the DVD so I can see it with how you deal with it
one thing I want to add..
when you have in your code of conduct for employment
Not create or contribute to the creation of a physically hazardous situation at work. In addition, Team members should never carry or have in their possession explosives, guns or weapons of any kind on company premises or property;