I agree with FQ, if you're a 911 operator, you will, most likely, be dealing with people in EXTREME situations. I would be surprised if I received a call without cursing being involved. I don't care if he'd had a bad day or had been on the job for a days without end, his actions placed a life at risk. There is absolutely no excuse for his behavior and losing his job should be the minimum punishment. Due to the potential severity of the situation, there should be criminal charges and a civil suit (not just against the city) filed. Just my opinion, which is lucky for him.
Swoop