Hi Marshal'ette
My wife and I have flown many thousands of miles on most of the major carriers and several of the lesser knowns and we have had some sort of problem with each and every one of them at some time or other. Everything from screaming kids at 30,000 feet for 5+ hours, to missed connections resulting in missed flights (vouchers given) and even the same problem your having, so believe me when I say" I feel your pain"
old mossyback