A letter from Larry Potterfield

[1Buckshot]

State of the Business
 
      
Dear Valued Customer,
In the spring of ‘77, I left the Air Force and moved to Columbia, MO to pursue my dream of running a gun shop. You see, I’d always loved the outdoors; especially shooting and hunting. Some of my fondest childhood memories involve shooting and hunting with my dad and brothers. Then, as an adult, some of my greatest joys have come while shooting and hunting with my wife, my kids, my friends and now my grandkids. I love this industry, I love our way of life and I love serving Customers.
Now, our way of life is being challenged like never before and our Customers are responding with a flood of orders. In the 35 years I’ve been in business, I’ve never seen anything like this.
We’re monitoring the political environment, our industry’s capabilities and our business on a daily basis and making policy and process changes to better serve Customers. But please understand, while we’re still able to get most orders out the same day they’re placed, you may experience longer than normal wait times on the phone or when you chat with us on the web. Also, it’s taking us a few extra days to respond to emails. Finally, we’re out of a bunch of products I know you want which breaks my heart. And when we do get them in, they rarely spend the night in the building because they’re ordered almost immediately. We’re tirelessly working to get products in the door and out to Customers as fast as we can. But, until supply catches up with demand, we’re having to limit quantities and backorders on certain products.
One thing we haven’t done is change our prices because of this surge in demand. Prices do change from time to time as they always have, but we’d never change prices because of something like this. Our pricing strategy is one of the reasons we’ve put quantity limits on certain products. We’ve all seen certain products selling two or three times higher than normal, and MidwayUSA doesn’t want to enable that type of activity. Also, we want to serve as many Customers as possible when we receive high-demand products. If it’s any consolation, none of our Employees can order products with quantity limits (myself included). We’ve all agreed to put Customers first. And that’s the way it’ll always be at MidwayUSA.
As always, everything we do is intended to be in the best interest of our Customers and we’re eternally grateful for your patience and loyalty.
Thanks for Your Business!
 
Larry Potterfield,
Founder and CEO of MidwayUSA  
 

[MikeBjerum]

And he is giving away millions of dollars while they do this!

Our local FFA shooting team was awarded a Pheasants Forever trust account of $15,000 last weekend.  This trust is 100% pre-funded by Larry and Brenda's foundation they built with their business.

Great family!

[twyacht]

From The Letter:

One thing we haven’t done is change our prices because of this surge in demand. Prices do change from time to time as they always have, but we’d never change prices because of something like this. Our pricing strategy is one of the reasons we’ve put quantity limits on certain products. We’ve all seen certain products selling two or three times higher than normal, and MidwayUSA doesn’t want to enable that type of activity. Also, we want to serve as many Customers as possible when we receive high-demand products. If it’s any consolation, none of our Employees can order products with quantity limits (myself included). We’ve all agreed to put Customers first. And that’s the way it’ll always be at MidwayUSA.

****

The mark of a good business man. Unlike "others" that feel the need to frankly gouge and/or rip off the customer.

I have always received professional, prompt, and excellent customer service from Midway, and I will continue to as needed.
Heck, they send me birthday reminders with a 10% Off coupon.

Good Letter Mr. Potterfield.

Thank You

[tombogan03884]

Should send a copy to "CTD".

[fightingquaker13]

Should send a copy to "CTD".

I won't be sending anthing to CTD (who should change their name to "Dumber Then Sh@t"). Which company do you think will get our business after this whole mess blows over, one way or the other? Even if I have to get into revolvers as I can't buy mags, I'll be ordering from Midway, even if they are pricier than DTS (which for the most part they aren't). Gouge now, you will pay later. Play fair, and we will remember. Plus 10 to Larry Potterfield.

[Sponsor]

[tombogan03884]

From now on all .308 AR's should be DPMS as well.

[Strider]

See my previous post about Mr. Potterfield. He is without question one of the most honorable guys one will ever meet and a true supporter of the 2nd ammendment. A rarer find inthese times.

[JoeG]

Midway has been my first stop whenever i shop online for a long time now. I usually end up buying from them. Never felt cheated or mistreated.Good people running a honest business, can't ask for more.