If "next day air" takes 4 days, do you still have to pay for it? They should at least refund all except what the cheapest ground shipping would have cost. My package that arrived in Indy 13 days ago is still on it's way to the next facility, but they haven't updated it in 10 days. It's lost. I think it's time for a replacement. It already took 2 weeks to get from Virginia to wherever it is now.