Have owned a S&W Sigma series SW40VE for a few years now. The gun shoots great, but the trigger pull was very heavy (around 11lbs). Called Frank Smith at LSG Mfg who does S&W warranty work. Talked to him about 10 minutes, and he said to send him the pistol, that this was covered under warranty work. A week later, I have my pistol back. The trigger pull is down between 5-6 lbs now and I can't wait to get it out to the range tomorrow. Have to love customer service like that!