My $0.02
Most units, departments and organizations reflect their leadership or lack of the same.
If your department is headed by someone who is political, constantly practicing CYA, you better expect the rank and file will do the same.
If your unit does the bare minimum of training and practice because it too costly, no time, not my job, you end up with the majority of barely trained employees.
If you have an old boys, us against them department, you'll see a double standard of behavior ingrained into the culture.
If you have outstanding leadership with a little management, you have people who will act and behave in a professional manner.
Ultimately it's up to the individual to live up to a set of personal standards but any organization that demands integrity from everybody will be something to be proud of.
Jumbofrank, I'm sorry your neighbor had an issue but that's a rarity in my experience.
My view - 80% good guys, 10% clueless, 10% in it for themselves.