Well it was finally returned last week. After sitting on it for a week after I told them to send it back, and after my complaints made it up to the head of marketing for S&W, they waited an extra day and sent it back 2nd day air. Lucky for me it was returned completely untouched.
My wife, who is infinitely more forgiving than I am, wants to try it again or see if we can find a local gunsmith to work on the trigger for us.