I've been in automotive repair for 30 years, and to repair automobiles, it takes tools, some tools are good and some are not so good, and some stink, the difference since the internet age has begun, has been industry insiders, reps from the companies can now interact with the consumer, if they will go to the trouble. Michael, could you be the liason between us and the provider, no matter which company it is, on the automotive forums the reps lurk and see what the opinion of their product is, and sometimes answer directly to the consumer. I think any manufacturer who takes this to heart, will make a better product based on the consumers needs, it is a double edged sword, I know from my job with the public, but if you give them what they want, that is half the battle, if there is a problem, the consumer needs to know it's going to be fixed or that is the way it is, it allows them to make sound decisions.
I would definitely like to invite the manufacturers representatives to answer the call, everybody puts out something that has a unintended consequence once in a while, if it is a good company, they are going to correct it.
Maybe a new forum for just this?