Geez. I've I don't recall ever having a package from UPS torn up like that. Probably not from the post office either. Sometimes I've had boxes with a hole torn in them, with no damage to the contents. Like someone kicked the box but the hole wasn't actually open, and nothing came out. Sometimes a little worse or with the tape on top torn open, but nothing like that one. BTW, I like getting emails from the post office now with pictures of what's coming each day, but I get things they don't show, or letters come a different day. It seems to work most of the time, and by now I've set my expectations pretty low for the post office, so I'm okay with it.