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Author Topic: Credit where Credit is due! Well done Ruger.  (Read 2694 times)

sledgemeister

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Credit where Credit is due! Well done Ruger.
« on: September 23, 2009, 10:37:05 AM »
Recently I gave Ruger a bit of a bagging for their non willingness to supply certain items off their website to australia directly, and I suppose I still hold to those feelings however at the time the CEO had a message service to tell him about the things you would improve, suggestions, things that piss you off etc. Being the type of person I am I took advantage of this opprtunity to voice some concerns I had. One of the things that bug me is down under we always miss out on the specials that companies like ruger have for eg the carhart jacket - only open to residents of the US. Well thats all fine and doody but hello we support these companies as well and it wouldnt hurt once in a while for them to say hey thanks for buying our products heres a complimentary cap etc. Which is basically what I wrote to him.
Today I arrived home after a crap day and found that I had a package delivered airmail from the states, not that its unusual but I couldnt remember any thing I had ordered that was due to arrive. I looked on the delivery receipt and it had the address of S R and Company Inc 200 Ruger Road, Prescott AZ 86301.
I opened the packet and found inside a Ruger Cap, a few stickers, cloth patch etc. I was stoked, not so much for what was in the box but the fact that Ruger had actually listened and felt inspired to send something. The actual freight cost more than the goods LOL.
It seems that at least once CEO of one company takes the time to at least read emails/letters addressed to him and take action as a result. I wish all companies were this obliging and hopefully Ruger may look after its supporters over the waves.
So Well Done Mr Ruger!
It doesnt take much to make us happy, just to be thought of once and a while is all it takes.

cheers
sledge.
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I'm all in favor of keeping dangerous weapons out of the hands of fools. Let's start with typewriters. - Solomon Short

Hazcat

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Re: Credit where Credit is due! Well done Ruger.
« Reply #1 on: September 23, 2009, 10:52:24 AM »
Thanks for the report!

Gonna send a 'thank you' note?
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ericire12

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Re: Credit where Credit is due! Well done Ruger.
« Reply #2 on: September 23, 2009, 10:54:48 AM »
Quote from: Hazcat on September 23, 2009, 10:52:24 AM
Gonna send a 'thank you' note?

Did you not read how much shipping costs........ you can research that here: WWW.SHIPPINGFREIGHT.COM ;D
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tombogan03884

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Re: Credit where Credit is due! Well done Ruger.
« Reply #3 on: September 23, 2009, 10:54:50 AM »
 That IS cool.
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Hazcat

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Re: Credit where Credit is due! Well done Ruger.
« Reply #4 on: September 23, 2009, 11:13:48 AM »
Quote from: ericire12 on September 23, 2009, 10:54:48 AM
Did you not read how much shipping costs........ you can research that here: WWW.SHIPPINGFREIGHT.COM ;D

Thanks for the plug!

;D
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Sponsor

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Re: Credit where Credit is due! Well done Ruger.
« Reply #5 on: Today at 11:12:32 AM »
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MikeBjerum

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Re: Credit where Credit is due! Well done Ruger.
« Reply #5 on: September 23, 2009, 11:18:52 AM »
Every once in a while we come across good news on here, and it always reminds me that for the most part the companies we do business with in the shooting sports are good people.

Well done Ruger, and congrats Sledge!

Feel free to let them know you let us in on their generous treatment of a foreign customer.
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sledgemeister

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Re: Credit where Credit is due! Well done Ruger.
« Reply #6 on: September 23, 2009, 04:16:26 PM »
Quote from: m58 on September 23, 2009, 11:18:52 AM
Every once in a while we come across good news on here, and it always reminds me that for the most part the companies we do business with in the shooting sports are good people.

Well done Ruger, and congrats Sledge!

Feel free to let them know you let us in on their generous treatment of a foreign customer.

Havent put pen to paper yet, I have a day off tomorrow so will draft a letter and send off in post!
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I'm all in favor of keeping dangerous weapons out of the hands of fools. Let's start with typewriters. - Solomon Short

Timothy

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Re: Credit where Credit is due! Well done Ruger.
« Reply #7 on: September 23, 2009, 05:30:56 PM »
Good for you Sledge...

Customer service is a dying philosophy in America.  Once in a while you'll find a company that remembers how to respond properly.  Sometimes, it's just a thank you or a pat on the back for a job well done that matters more!

If any of you guys are employers, next time someone does something great, let them know that you appreciate the effort and give a handshake or pat on the back.  It sometimes means more than the monetary appreciation that may only come once a year!
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twyacht

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Re: Credit where Credit is due! Well done Ruger.
« Reply #8 on: September 23, 2009, 08:18:19 PM »
Well Done sledge,

Wear the hat proudly, just your little way of sticking it to the man or.....(Aussie anti gun gov't),  :-\

Although, like most of us here at DRTV, you may end up on a "list" somewhere,... 8)

Ruger is a fine company, they still realize the customer, regardless of country, is most important.

I's still waiting on my S&W hat, shirt, patch, sticker,  :P , after the PPK/S recall...

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Thomas Jefferson: The strongest reason for the people to keep and bear arms is, as a last resort, to protect themselves against the tyranny of government. That is why our masters in Washington are so anxious to disarm us. They are not afraid of criminals. They are afraid of a populace which cannot be subdued by tyrants."
Col. Jeff Cooper.

Big Frank

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Re: Credit where Credit is due! Well done Ruger.
« Reply #9 on: September 23, 2009, 10:53:52 PM »
Congrats on the freebies. It's nice to know he was listening.
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""It may be laid down as a primary position, and the basis of our system, that every Citizen who enjoys the protection of a free Government, owes not only a proportion of his property, but even his personal services to the defence of it, and consequently that the Citizens of America (with a few legal and official exceptions) from 18 to 50 Years of Age should be borne on the Militia Rolls, provided with uniform Arms, and so far accustomed to the use of them, that the Total strength of the Country might be called forth at a Short Notice on any very interesting Emergency." - George Washington. Letter to Alexander Hamilton, Friday, May 02, 1783

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