"The guy on the phone told me they didn't have any of that information when the dealer sent it in for me."
Sounds frustratiing. The dealer should have named every malf that he ever heard of, or been VERY specific explaining the problem.
What is the gun doing now?
Same thing it was doing last time. It seems that rounds aren't seating fully and the slide isn't closing all the way.
Like so:

I need to learn more about this stuff, so I'm taking a correspondence course on gunsmithing. Very much like trying to learn surgery over the internet, I know, but it's a start.
I explained everything in great detail at the dealer, and the guy just said to the gunsmith it was an FTF. He (the gunsmith) shot a couple rounds through it and it didn't happen (of course). He was trying to tell me it was the ammunition (happened with every kind I tried) or my technique (I don't limp wrist) causing the problem, but he said he'd look at it. After a couple weeks I called and they had just sent it out to Springfield. Turns out the poor guy had been out with kidney stones pretty much since my visit (ouch).
Anyway, it came back shortly after that, which brings us to this week. It irks me that they just sent it off without any explanation at all. Springfield did replace the plunger tube, but that didn't fix the problem.
I included a letter explaining everything wrong, how frustrated I am, and also that I didn't like the trigger pull. Maybe I'll get a free trigger job out of it.
